Ricardo's can make a good pizza. They can also make a bad pizza and some how I seem to get the bad more often than the good. My rule for Ricardo's is never order a pizza on a Saturday or busy day when tourists are in town because the kitchen just sends out inferior pizzas.
That said, I ordered a pizza on a Monday when the probability of getting a decent pizza would be higher, yet for my $25 I got a burnt pie. Real tired of the prices and poor quality.
Time to look elsewhere.
I've only had a carryout to go once, and it was fine. I've also eaten at both locations over the years and have never had a burnt pizza.
The tourists are usually gone by the time Ricardo's opens as all the shops have closed.
Since you are soooo close, whey didn't you go back and complain?